What role (permissions) does the ConnectWise API user need? Search For Search Home Knowledge Base ConnectWise Integration What role (permissions) does the ConnectWise API user need? The ConnectWise API user needs permissions to create and update tickets, opportunities, users and companies.Was this article helpful? Yes No Leave a Comment Cancel Reply CommentName (required) Email (will not be published) (required) Website Save my name, email, and website in this browser for the next time I comment.